Terms & Conditions

Acceptance and eligibility

You must be at least 13 years old to use the Services, and if you are under the age of majority in your jurisdiction, you must have your parent’s or legal guardian’s permission to use the Services. The Services are not directed to children under 13. If you access or use the Services on behalf of a company, organization, or other entity, you represent and warrant that you are authorized to bind that entity to these Terms.

Changes to the Services and Terms

We may modify, suspend, discontinue, or update any part of the Services at any time, including features, pricing, models, limits, integrations, and availability. We may also update these Terms from time to time. If we make a material change, we will provide notice by posting the updated Terms, by in-product notice, by email, or by another reasonable means. Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms.

Accounts and security

Some Services require an account. You must provide accurate, current, and complete information and keep it updated. You are responsible for safeguarding your credentials and for all activity under your account. You must promptly notify us — through our contact form at thyn.ai/contact, or via the security contact published at thyn.ai/.well-known/security.txt — if you know or suspect unauthorized access, credential compromise, or any other security incident involving your account.

We may suspend or restrict access to your account, in whole or in part, if we reasonably believe: (a) your account has been compromised; (b) your use violates these Terms, applicable law, or our policies; (c) your use creates risk or harm to us, our users, or any third party; or (d) suspension is required for security, legal, or operational reasons.

Subscriptions, fees, billing, and taxes

If you purchase paid Services, you agree to pay all fees, taxes, and charges shown during checkout or otherwise agreed in writing. Recurring subscriptions renew automatically unless cancelled before renewal. Except as required by law or expressly stated by us in writing, fees are non-refundable. We may change pricing on a prospective basis with reasonable notice.

You authorize us and our payment processors to charge your payment method for all applicable fees, taxes, renewals, overages, and other amounts due. If payment fails, we may suspend or downgrade your access until amounts due are paid.

Permitted use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, revocable, non-transferable right to access and use the Services for your internal personal or business purposes.

Prohibited use

You may not, and may not permit any other person to:

• use the Services in violation of applicable law, regulation, court order, sanctions program, or export-control rule;
• use the Services to harass, exploit, threaten, stalk, defame, or harm any person or group;
• upload, submit, generate, share, or facilitate unlawful, infringing, deceptive, fraudulent, abusive, hateful, sexually exploitative, or privacy-invasive content;
• use the Services to create or distribute malware, phishing content, spyware, credential-theft tools, exploit code, or other malicious or unauthorized cyber content;
• use the Services to impersonate another person or entity, create non-consensual deepfakes, or falsely represent AI-generated output as human-generated where disclosure is legally required or materially misleading;
• use the Services to make, assist with, or materially support decisions that produce legal or similarly significant effects on a person—such as decisions relating to employment, housing, credit, insurance, education, legal status, healthcare, or benefits—without appropriate human review, testing, notices, and compliance measures required by law;
• use the Services for professional legal, medical, mental-health, investment, or other licensed advice without qualified human oversight;
• upload content or personal data that you do not have the right to provide, including trade secrets, copyrighted works, third-party confidential information, or personal data of others without an appropriate legal basis;
• submit or process biometric identifiers, facial-recognition templates, health records, protected health information, or other highly regulated data unless we have expressly agreed in writing to support that use and any required contractual terms are in place;
• reverse engineer, decompile, disassemble, probe, benchmark, scrape, or discover source code, model weights, prompts, embeddings, safety systems, or non-public components of the Services, except to the extent that restriction is prohibited by law;
• access the Services by automated means not expressly authorized by us, including unauthorized bots, crawlers, scripts, or scraping tools;
• bypass rate limits, usage limits, safety features, moderation controls, access controls, or other guardrails, including through prompt-injection, jailbreak, or evasion techniques;
• use the Services, outputs, or extracted data to build, train, fine-tune, improve, or evaluate a competing model, dataset, benchmark, or service, except where expressly authorized by us in writing;
• resell, sublicense, lease, time-share, distribute, or make the Services available to third parties except as expressly permitted by us in writing; or
• interfere with the operation, integrity, or security of the Services.

Inputs, outputs, user content, and feedback

You may provide prompts, files, datasets, text, images, audio, video, code, links, instructions, metadata, or other content to the Services (“Input”). The Services may generate responses, text, images, audio, code, actions, analysis, classifications, recommendations, or other content (“Output”). Input and Output together are “User Content.”

As between you and us, and to the extent permitted by applicable law:

• you retain your ownership rights in Input and your underlying User Content; and
• subject to your compliance with these Terms, we assign to you all right, title, and interest we may have, if any, in Output.

You acknowledge that, due to the nature of machine learning, Output may not be unique, may be similar or identical to output provided to others, and may include third-party content or material generated from common patterns. We do not guarantee exclusivity, novelty, non-infringement, or protectability of any Output.

You represent and warrant that you have all rights, licenses, consents, and permissions necessary to provide Input and to authorize us to process it under these Terms and our Privacy Policy.

You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, transmit, display, reformat, adapt, analyze, and otherwise use User Content solely as necessary to:

• provide, operate, secure, and maintain the Services;
• troubleshoot, debug, monitor, prevent abuse, enforce our policies, and investigate incidents;
• comply with law and protect rights, safety, and security; and
• improve the Services, including trust-and-safety systems, quality assurance, and model evaluation and training, only as described in our Privacy Policy and any applicable account settings or separate written agreement.

If you provide ideas, suggestions, ratings, bug reports, reactions, or other feedback (“Feedback”), you grant us a worldwide, perpetual, irrevocable, royalty-free right to use that Feedback without restriction, attribution, or compensation.

Model training and your content

We will not use your account content for generalized model training unless you affirmatively opt in through your account settings, an in-product control, or another clear consent mechanism. We may still use content you submit as Feedback, content flagged for abuse or safety review, and de-identified or aggregated information for security, integrity, legal compliance, analytics, and service improvement. This section is intended to match the “Model training” section of our Privacy Policy.

Third-party services and integrations

The Services may interoperate with third-party websites, APIs, connectors, software, plug-ins, OAuth providers, payment processors, cloud services, app stores, analytics providers, and other third-party services (“Third-Party Services”). If you connect or enable a Third-Party Service, you instruct and authorize us to exchange relevant data with that Third-Party Service as needed to provide the requested functionality.

Third-Party Services are not controlled by us, may be subject to their own terms and privacy policies, and may change or stop working at any time. We are not responsible for Third-Party Services, Third-Party Output, or any losses arising from your use of them.

Model safety, moderation, and enforcement

To protect users, the Services, and third parties, we may use automated systems, classifiers, safety filters, prompt-injection defenses, abuse-detection systems, human review, and other moderation tools to detect, block, rate limit, review, remove, or restrict content, prompts, files, integrations, actions, or outputs. We may preserve related records where needed for safety, legal, security, or audit purposes.

We may refuse, suppress, remove, or disable any Input, Output, account, or feature if we believe it violates these Terms, our policies, applicable law, or creates risk, liability, or harm.

Artificial intelligence disclosures and reliance limits

THE SERVICES USE AUTOMATED SYSTEMS AND ARTIFICIAL INTELLIGENCE THAT MAY PRODUCE INACCURATE, INCOMPLETE, OFFENSIVE, BIASED, MISLEADING, OR OTHERWISE UNSUITABLE OUTPUT.

You are solely responsible for reviewing, evaluating, and validating Output before using, publishing, sharing, or relying on it. You must use human judgment and, where appropriate, qualified professional review.

THE SERVICES AND OUTPUTS ARE NOT LEGAL, MEDICAL, MENTAL-HEALTH, FINANCIAL, TAX, EMPLOYMENT, INSURANCE, HOUSING, OR OTHER PROFESSIONAL ADVICE, AND MUST NOT BE RELIED ON AS A SOLE SOURCE OF TRUTH OR AS THE BASIS FOR DECISIONS HAVING LEGAL OR SIMILARLY SIGNIFICANT EFFECTS ON ANY PERSON.

Intellectual property; service ownership

The Services, including all software, models, interfaces, workflows, compilation, design, trademarks, logos, documentation, prompts, templates, and underlying technology, are owned by Seville and its licensors and are protected by intellectual-property and other laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise.

Export controls and sanctions

You may not access, use, export, re-export, transfer, or permit use of the Services in violation of U.S. or other applicable export-control, trade, or sanctions laws. You represent and warrant that you are not located in, ordinarily resident in, or subject to the control of any jurisdiction subject to comprehensive embargoes applicable to the Services, and that you are not a prohibited or restricted party under applicable sanctions or export-control laws.

Privacy, security, and no-HIPAA notice

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. You acknowledge that internet-based services are never completely secure and that we cannot guarantee absolute security.

Unless we expressly agree otherwise in a signed written agreement, the Services are not designed for processing Protected Health Information subject to HIPAA, clinical decision-making, emergency services, or other highly regulated healthcare workflows. Do not submit PHI or other regulated healthcare data to the Services unless we have expressly stated in writing that the relevant Service supports that data and any required agreements are in place.

Copyright and legal complaints

If you believe content on the Services infringes your copyright or other intellectual-property rights, or violates applicable law, submit a notice through our contact form at thyn.ai/contact (or by mail to the address in the “Contact” section) with enough detail for us to review and respond. We may remove or disable content, suspend repeat infringers, and preserve records as needed.

Termination

You may stop using the Services at any time. We may suspend or terminate your access at any time, with or without notice, if we reasonably believe: (a) you violated these Terms, our policies, or the law; (b) your use presents security, legal, or reputational risk; (c) your account is delinquent; or (d) we discontinue the relevant Service. Upon termination, your right to use the Services ends immediately, but sections that by their nature should survive will survive, including sections on payment obligations, IP, feedback, disclaimers, limitations of liability, indemnity, dispute resolution, and any accrued rights or liabilities.

Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, OUTPUTS, DOCUMENTATION, APIS, INTEGRATIONS, AND ALL RELATED CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AVAILABILITY, SECURITY, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SEVILLE, THYN, AND THEIR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICES, OUTPUTS, THIRD-PARTY SERVICES, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF SEVILLE AND ITS RELATED PARTIES ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE FEES YOU PAID TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE; OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.

Indemnity

To the maximum extent permitted by applicable law, you will defend, indemnify, and hold harmless Seville, Thyn, and their affiliates, officers, directors, employees, contractors, licensors, service providers, and agents from and against any claims, actions, proceedings, damages, losses, liabilities, judgments, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• your Input, User Content, or Feedback;
• your use of the Services or Outputs;
• your violation of these Terms, our policies, or applicable law;
• your infringement or violation of any intellectual-property, privacy, publicity, confidentiality, consumer-protection, or other rights of any person or entity;
• your products, services, or decisions that rely on or incorporate the Services or Outputs; or
• your negligence, fraud, willful misconduct, or criminal acts.

Dispute resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

If you and Seville have a dispute arising out of or relating to these Terms or the Services, the parties agree first to attempt to resolve the dispute informally by written notice and a 60-day negotiation period. If the dispute is not resolved informally, it will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable consumer or commercial rules, and governed by the Federal Arbitration Act. No class, collective, representative, mass, or private-attorney-general proceeding is permitted to the extent allowed by law. Each party waives the right to a jury trial. If you are a U.S. consumer, you may opt out of arbitration within 30 days of first accepting these Terms by sending an opt-out notice through our contact form at thyn.ai/contact, or by mail to the address in the “Contact” section, with your name, account email, and a clear statement that you wish to opt out of arbitration.

This arbitration clause does not prevent either party from seeking temporary injunctive relief for misuse of intellectual property, unauthorized access, abuse of the Services, or security threats.

Class-action waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL CLAIMS MUST BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL PROCEEDING.

General

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate, successor, or acquirer in connection with a reorganization, merger, sale, or transfer of assets or business.

Contact

Seville AI Technologies, Inc. d/b/a Thyn

445 Park Avenue, 9th Floor, New York, NY 10022, USA

For general, legal, or privacy matters, use our contact form at thyn.ai/contact.